> ## Documentation Index
> Fetch the complete documentation index at: https://docs.daftplug.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> How to reach support and what to send.

<Columns cols={2}>
  <Card title="Email support" icon="envelope" href="mailto:support@daftplug.com">
    [support@daftplug.com](mailto:support@daftplug.com)
  </Card>

  <Card title="Plugin support forum" icon="wordpress" href="https://wordpress.org/support/plugin/progressify/">
    For the free version.
  </Card>
</Columns>

## Before you write

Most questions are answered faster by the pages you already have.

<Columns cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/progressify/support/troubleshooting">
    The problems that come up most often.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/progressify/support/faq">
    Platform support, licensing, and compatibility.
  </Card>
</Columns>

## What to include

A report with these five things is usually resolved in one reply. Without them, the first reply is a request for them.

<Steps>
  <Step title="The URL of the affected site">
    Not a local site, if you can avoid it. Many PWA behaviors differ on `localhost`.
  </Step>

  <Step title="What you expected and what happened">
    Including the exact wording of any error.
  </Step>

  <Step title="Where you saw it">
    Browser, version, and operating system. PWA support varies enough that this often is the answer.
  </Step>

  <Step title="What the service worker panel shows">
    Open developer tools, go to **Application > Service Workers**, and say whether one is registered and activated. Include any console errors.
  </Step>

  <Step title="Your versions">
    Progressify version, WordPress version, PHP version, and whether Pro is active.
  </Step>
</Steps>

<Tip>
  If the problem is visual, a screenshot of the browser's **Application > Manifest** panel is worth more than a screenshot of the page. It shows what the browser actually read, rather than what you configured.
</Tip>

## Reporting something that looks like a bug

Try to narrow it before reporting. Switching to a default theme and deactivating other plugins takes a few minutes and tells you whether the problem is Progressify or a conflict. Say which of those you tried, and what changed.

<Card title="Feature requests" icon="lightbulb" horizontal href="mailto:support@daftplug.com">
  Send them to the same address. Say what you are trying to accomplish rather than the feature you have in mind; there is often an existing way to do it.
</Card>