> ## Documentation Index
> Fetch the complete documentation index at: https://docs.daftplug.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> How to reach support and what to send.

<Columns cols={2}>
  <Card title="Email support" icon="envelope" href="mailto:support@daftplug.com">
    [support@daftplug.com](mailto:support@daftplug.com)
  </Card>

  <Card title="Plugin support forum" icon="wordpress" href="https://wordpress.org/support/plugin/rankify/">
    For the free version.
  </Card>
</Columns>

## Before you write

<Columns cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/rankify/support/troubleshooting">
    Indexing, tags, schema, redirects, and AI crawlers.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/rankify/support/faq">
    Switching, ranking expectations, and answer engines.
  </Card>
</Columns>

Two checks answer most reports on their own:

<Steps>
  <Step title="Is the site blocking search engines?">
    **Settings > Reading**. If **Discourage search engines** is ticked, nothing else in the plugin matters.
  </Step>

  <Step title="Is another SEO plugin active?">
    Two plugins writing the same tags is the cause of most duplicate-tag reports.
  </Step>
</Steps>

## What to include

<Steps>
  <Step title="The URL where it happens">
    A specific page, not just your homepage.
  </Step>

  <Step title="What you expected and what you see">
    For a tag problem, paste the relevant lines from **View source** rather than describing them. It is usually immediately obvious which plugin wrote what.
  </Step>

  <Step title="What Search Console says">
    For an indexing question, run URL Inspection on the page and include the reason it gives. That tells you more than any plugin setting can.
  </Step>

  <Step title="Which SEO plugin you came from">
    If you switched recently. Rankify reads several plugins' stored values, and knowing which one explains a lot of surprising output.
  </Step>

  <Step title="Your versions">
    Rankify version, WordPress version, PHP version, and whether Pro is active.
  </Step>
</Steps>

## Things support cannot fix

Worth knowing before you write, so you are not waiting on an answer that does not exist.

<AccordionGroup>
  <Accordion title="Google rewriting your title">
    Google substitutes its own when it judges it more useful for the query. No plugin setting overrides that. Shorter, more accurate titles get rewritten less often.
  </Accordion>

  <Accordion title="How long indexing takes">
    Search engines recrawl on their own schedule. Submitting a sitemap and using URL Inspection is the most you can do.
  </Accordion>

  <Accordion title="Whether rich results appear">
    Valid markup makes a page eligible, not guaranteed. Google decides per query, and a page that does not rank has no result to enrich.
  </Accordion>

  <Accordion title="Whether an AI assistant cites you">
    You can make a page reachable, structured, and identifiable. Which sources an assistant names is its own judgment.
  </Accordion>
</AccordionGroup>

## Reporting something that looks like a bug

Narrow it first. Switching to a default theme and deactivating other plugins separates a Rankify bug from a conflict. Say which you tried and what changed.

A page URL where the wrong output is visible is worth more than a description of it, because the output can be read directly.

<Card title="Feature requests" icon="lightbulb" horizontal href="mailto:support@daftplug.com">
  Send them to the same address. Say what you are trying to accomplish rather than the feature you have in mind.
</Card>